Frequently asked questions

How long is processing, shipping, and handling?


Processing takes up 7 working business days not including the day you ordered. This includes bundles and wigs. Once your order is ready to ship, you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24 hours. If you are ordering hair for your appointment be sure to place order 7 working business days prior to your appointment.




Can I make changes to my order?


Because we strive on processing and shipping items out as soon as possible, orders cannot be altered once payment is complete.




Are samples of the hair available?


Yes, at the salon.




Do you offer refunds on this hair?


All sales are FINAL and there are no refunds or exchanges. Once packages are dropped off at post office, we no longer have control, please contact USPS for further details once you receive tracking number.




How long does this hair last?


Our virgin human hair last up to 5 years if properly maintained.




Can I dye, bleach, or color this hair?


Yes. Our hair is 100% virgin human hair so it can take bleach, straightening, dye and curls really well. We do recommend going to a professional stylist for any of these services.